Legal
Terms of Service
Terms of Service
Last updated: 16 September 2025
This Customer Terms of Service (“Agreement”) is between Meet Goran AB (“Meet Goran,” “we,” “us,” or “our”) and the individual or entity that creates an account, places an order, or otherwise accesses the Services (“Customer,” “you,” or “your”). If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to this Agreement, and “you/Customer” refers to that entity. If you sign up using a company email domain, you are deemed to act for that organization.
This Agreement governs your purchase and use of subscriptions to our online software-as-a-service products and related services described in any order forms, online registrations, or confirmations that reference this Agreement (“Order Form(s)”).
The “Effective Date” is the earlier of: (a) your first access to the Services via any online sign-up, provisioning, or order flow; or (b) the effective date of your first Order Form referencing this Agreement.
Auto-renewal notice: If you subscribe for a term, your subscription automatically renews for successive billing periods at then-current pricing unless you turn off auto-renew per Section 8.
Arbitration notice: Section 11.9 contains an arbitration clause and class action waiver. Please review it carefully, including how to opt out.
By clicking “I agree,” signing an Order Form, or using the Services, you accept this Agreement. If you do not agree, do not use the Services.
1. Definitions
Affiliate: An entity that controls, is controlled by, or is under common control with a party (control meaning ≥50% voting power or the ability to direct management).
Agreement: These Terms of Service, the Order Forms, and any documents or policies referenced in them.
Beta Services: Any features or services labeled “alpha,” “beta,” “preview,” “early access,” “evaluation,” or similar.
Meet Goran Materials: All software, systems, documentation, specs, code, designs, processes, methods, architectures, and other content we provide or use to deliver the Services (excluding Customer Data).
Customer-Chosen Third-Party Product: Any third-party or Customer-provided product, app, integration, or content you choose to use with the Services.
Customer Data: Electronic data you or your Users submit to or through the Services, or that we collect on your behalf.
Documentation: End-user guides and materials we make generally available to customers (e.g., support.meetgoran.com).
Enterprise Tier Services: Services offered under our “Enterprise” plan.
Free Services: Services we make available at no charge.
Fees: Amounts payable for the Services under an Order Form or the Pricing Page.
Force Majeure Event: Events beyond a party’s reasonable control (e.g., natural disasters, war, strikes, utility/hosting failures, DoS attacks).
Pricing Page: Public page(s) listing plan features and prices, e.g., https://meetgoran.com/pricing.
Pro Tier Services: Individual licenses under a non-enterprise plan.
Service Plan: The subscription package and features selected on the Pricing Page or in an Order Form.
Services: The products and services we provide to you under this Agreement, as described in the applicable Order Form(s).
Usage Data: Telemetry about use, performance, and operation of the Services (e.g., patterns, logs, feature engagement).
Users: Your employees, contractors, or representatives you authorize to use the Services.
2. The Services
2.1 Access and Use
Subject to this Agreement and the Order Form, Meet Goran grants you a limited, non-exclusive, non-transferable right to access and use the Services during the Subscription Term, for your internal lawful business purposes, solely as provided by Meet Goran.
2.2 Software
If we provide software or apps in connection with the Services, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to download and use them as necessary to access the Services. Software may auto-update. Open-source components are governed by their respective licenses.
2.3 Ownership
Meet Goran and its licensors own all rights, title, and interest in the Services, Software, Usage Data, aggregated/de-identified data, Meet Goran Materials, and Documentation, including enhancements and derivatives. Except as expressly granted, no rights are conveyed. We may use Usage Data to operate, maintain, and improve our business, but will not disclose it in a way that identifies you or an individual.
2.4 Customer-Chosen Third-Party Products
Integrations with third-party products are optional and used at your discretion and risk. We do not control or endorse such products, and are not responsible for their acts or omissions, including any access to, or processing of, Customer Data. You are responsible for any licenses and permissions needed to use them.
2.5 Free Services
Free Services are provided up to stated limits in the Documentation. We may modify or discontinue Free Services at any time without notice or liability. Free Services are provided “as is” and without indemnities. Where required by law, our liability for Free Services will not exceed USD 100 (or equivalent).
3. Customer Data
(Applies to consumer/self-serve users on Free/Pro unless an Enterprise agreement states otherwise. Enterprise terms may supersede.)
3.1 Ownership
You retain all rights in Customer Data. You are responsible for its accuracy, quality, and legality and for obtaining all rights necessary for us and our subprocessors to process it under this Agreement.
3.2 Authorization
You grant Meet Goran a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Data to: (a) provide, maintain, and improve the Services; (b) address support, security, and technical issues; (c) act on your/User instructions; and (d) comply with law.
Model training:
Enterprise Tier — We will not use Customer Data to train Meet Goran or third-party AI/ML models unless expressly agreed in an Order Form.
Free/Pro Tiers — Unless otherwise agreed, you permit Meet Goran and authorized subprocessors to use Customer Data to train and improve AI/ML models.
3.3 Aggregated & De-Identified Data
We may create and use aggregated, de-identified data that does not identify you, your Users, or end-customers, for lawful business purposes (e.g., improving and developing the Services).
3.4 Security
We implement commercially reasonable technical and organizational measures to protect Customer Data against unauthorized access, use, or disclosure.
3.5 Processing & Sensitive Data
Do not submit Restricted Data (e.g., special category data, PCI full PANs, PHI, or similar regulated data) unless we have agreed in writing. If required by law (e.g., GDPR Art. 28), we may execute a data processing agreement.
4. Restrictions, Responsibilities, and Rights
4.1 Restrictions
You will not:
Modify, copy, or create derivative works of the Services or Meet Goran Materials;
Resell, rent, or provide the Services to third parties, or operate a service bureau;
Access the Services to build a competitive product;
Share the Services or non-public information about them with a direct competitor;
Upload or transmit unlawful, infringing, or harmful content;
Scrape, crawl, or data-mine the Services without written consent;
Interfere with or degrade the Services;
Remove proprietary notices;
Use the Services in violation of applicable law (including call recording/monitoring laws and export controls).
4.2 Your Responsibilities
Provide accurate account and billing information and keep it current. Do not share credentials. You are responsible for all activity under your accounts. Notify us immediately of unauthorized use.
4.3 AI Features
Some features may leverage AI/ML (e.g., chatbots, transcription, summarization) and may process Customer Data to generate Output. Given the probabilistic nature of AI, Output may be inaccurate, incomplete, or inappropriate and is provided “as is.” You are solely responsible for reviewing and relying on any Output.
5. Fees; Payment
5.1 Fees
You agree to pay all Fees for your Service Plan as stated in the Order Form or Pricing Page. All Fees are non-refundable, except as expressly set out in this Agreement.
5.2 Taxes
Fees are exclusive of taxes. You are responsible for all applicable sales, VAT/GST, use, and similar taxes (excluding our income taxes).
5.3 Payment
Unless otherwise stated, invoices are due 30 days from invoice date, in the currency specified on the Order Form/Pricing Page. If paying by card or digital method, you authorize us to charge that payment method and to keep billing details current.
5.4 Late Payment
Overdue amounts may accrue interest at 1.5% per month (or the maximum allowed by law). After 5 days’ written notice, we may suspend the Services until amounts are paid.
6. Warranties
6.1 Mutual
Each party represents it has the authority to enter into this Agreement.
6.2 Disclaimer
Except as expressly stated, the Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted or error-free operation.
6.3 Beta Services
Beta Services may be changed or discontinued at any time, may be less reliable, and may not have undergone full security reviews. Beta Services are provided “as is,” without indemnity or support, and our liability for Beta Services will not exceed USD 50.
7. Confidentiality
“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential. The receiving party will use such information only to perform under this Agreement, protect it with reasonable care, and share it only with personnel/agents bound by similar confidentiality obligations.
8. Term; Termination
8.1 Term; Auto-Renewal
This Agreement continues from the Effective Date until all subscriptions expire or are terminated. Each Subscription Term auto-renews unless either party gives 30 days’ written notice before renewal. We may update renewal pricing.
8.2 Termination for Cause
Either party may terminate for material breach not cured within 30 days of written notice, or upon insolvency events. We may terminate immediately for breaches of Section 4 that cannot be adequately cured.
8.3 Effect of Termination
Upon termination/expiration, your rights to the Services cease. We may delete Customer Data after termination, subject to backups maintained for disaster recovery. Upon written request, we will delete Customer Content promptly, subject to lawful retention requirements.
9. Indemnity
9.1 By Meet Goran
We will defend and indemnify you against third-party claims alleging that your authorized use of the Services infringes a third party’s IP rights, and pay final damages and reasonable attorney fees awarded, provided you promptly notify us, allow us sole control of defense, and cooperate.
9.2 By Customer
You will defend and indemnify Meet Goran against third-party claims arising from: (i) your breach of Section 4.1; or (ii) Customer Data or your use of any AI Output.
10. Limitation of Liability
Except for indemnities and your breach of Section 4, neither party will be liable for any indirect, special, incidental, consequential, punitive, or exemplary damages, or for lost profits, lost data, or cost of substitute services, even if foreseen.
In all cases, our aggregate liability under this Agreement will not exceed the Fees paid or payable by you for the Services in the 12 months preceding the event giving rise to the claim.
11. General
11.1 Relationship
The parties are independent contractors.
11.2 Notices
General notices may be sent via email or within the product. Formal notices must be in writing and are effective upon personal delivery or two business days after mailing.
To Meet Goran: Meet Goran AB, [Street + Postcode], Stockholm, Sweden (Attn: Legal) and legal@meetgoran.com
To Customer: the address/email in your account.
11.3 Waiver; Remedies
No waiver is implied by delay or failure to enforce. Remedies are cumulative unless expressly stated otherwise.
11.4 Severability
If any term is unenforceable, it will be modified to achieve the original intent as closely as possible, and the remainder will remain in effect.
11.5 Assignment
Neither party may assign this Agreement without the other’s consent, except to an Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. Any prohibited assignment is void. This Agreement binds successors and permitted assigns.
11.6 Subcontractors
We may use subcontractors (including subprocessors) bound by obligations no less protective than those here, and remain responsible for their performance.
11.7 Publicity
We may use your name and logo to identify you as a customer on our website and marketing materials, subject to your trademark guidelines. Other publicity requires prior written consent.
11.8 Governing Law
This Agreement is governed by the laws of Sweden, without regard to conflict-of-laws rules.
11.9 Arbitration; Class Action Waiver
Before filing a claim, the parties will try to resolve disputes in good faith. If unresolved, disputes will be finally settled by binding arbitration in Stockholm, Sweden, under the SCC Arbitration Rules, in English (or Swedish if mutually agreed), before one arbitrator experienced in commercial/IP disputes. Judgment on the award may be entered in any court of competent jurisdiction. Fees will follow the SCC Rules.
You may opt out of arbitration within 30 days of first accepting this Agreement by sending a written notice to the address in Section 11.2 with: (i) your name and address; (ii) the email/phone associated with your account; and (iii) a statement that you opt out of arbitration.
Class/collective actions are waived: disputes must be brought on an individual basis only.
11.10 Force Majeure
Except for payment obligations, neither party is liable for delays or failures due to a Force Majeure Event, provided it notifies the other party and uses reasonable efforts to mitigate.
11.11 No Third-Party Beneficiaries
There are no third-party beneficiaries to this Agreement.
11.12 Export
You will comply with applicable export, re-export, and sanctions laws. You represent you are not on any government denied-party list and will not permit access or use from embargoed jurisdictions.
11.13 Entire Agreement; Changes
This Agreement (including Order Forms and referenced documents) is the entire agreement and supersedes prior discussions. We may modify these terms effective upon the start of any renewal term. You are responsible for reviewing updates. Continued use after changes take effect constitutes acceptance. Terms on any PO or other Customer document are void.